Refund & Returns Policy

Return and Refund Policy

Effective Date: October 28, 2025

This Return and Refund Policy applies to all purchases made through the Renewed State website at https://www.renewedstate.com (“Website”).

 

 

1. Scope and Intent

This policy covers online-only sales fulfilled by our third-party suppliers. All orders are processed and shipped directly from our fulfillment partners. By placing an order, you acknowledge and accept the terms below.

 

 

2. Contact Information

For any questions regarding returns, refunds, or order concerns:

Email: support@renewedstate.com
 Phone: 1-888-254-7558
 Mailing Address:
 Renewed State
 1401 21st St, Ste R
 Sacramento, CA 95811
 Hours: Monday–Friday, 9:00 AM – 6:00 PM PST

 

 

3. Return Eligibility

We offer a 30-day return window from the date of delivery. You may return your item for any reason, provided the following conditions are met:

  • Unused and Undamaged: Product must be in new, unused condition

  • Original Packaging: Item must be returned in its original packaging, with all tags and accessories

  • Proof of Purchase: A valid receipt or order confirmation is required

Note: This policy exceeds California’s requirements for online purchases. The “Cooling-Off Rule” does not apply to e-commerce sales, but we voluntarily offer this extended return window.

 

 

4. Return Process

Step 1: Contact Us
 Email support@renewedstate.com or call 1-888-254-7558 within 30 days of delivery with your order number and reason for return.

Step 2: Receive Authorization
 We’ll send return instructions and, if applicable, a prepaid return shipping label.

Step 3: Package and Ship

  • Pack securely with all components and paperwork

  • Ship within 7 days of receiving return approval

  • Use a trackable shipping method

 

 

5. Return Shipping Costs

  • Defective/Damaged/Incorrect Items: We cover shipping

  • Change of Mind: Customer is responsible for return shipping

  • Restocking Fee: A restocking fee of up to 15% may apply to high-value items. You will be notified before finalizing the return.

 

 

6. Specific Return Scenarios

6.1 Change of Mind

  • Product must be unused and returned within 30 days

  • Refund issued to original payment method (minus shipping/restocking, if applicable)

6.2 Defective or Damaged

  • Notify us within 2 days of delivery

  • Provide photos/video of the issue

  • We'll offer a replacement or full refund (including shipping)

6.3 Wrong Item Sent

  • Notify us immediately

  • We'll cover the return and ship the correct product promptly

6.4 Never Received

  • Contact us if your order hasn't arrived within the estimated time

  • We will investigate and issue a replacement or refund if confirmed lost

6.5 Order Cancellation

  • Before Shipment: Cancel for a full refund

  • After Shipment: Follow the standard return process upon delivery

 

 

7. Non-Returnable Items

We do not accept returns for:

  • Custom/personalized items

  • Perishables (e.g., supplements)

  • Intimate or sanitary products (unless unopened)

  • Gift cards or digital downloads

 

 

8. Refunds

8.1 Conditions

Refunds are processed after item is received and inspected. Items must meet eligibility criteria in Section 3.

8.2 Processing

  • Refunds issued to original payment method

  • May take up to 7 business days to appear on your account

8.3 Partial Refunds

Partial refunds may be issued for:

  • Items returned in non-original condition

  • Missing accessories not due to our error

  • Returns requested after 30 days

 

 

9. Exchanges

  • We replace items if defective, damaged, or incorrect

  • Shipping Covered for errors or quality issues

  • Change of Mind exchanges incur return + new shipping fees

 

 

10. California Consumer Protections

Under California’s Song-Beverly Consumer Warranty Act (Civil Code §1790 et seq.), customers are entitled to a replacement or refund for goods that are defective, do not perform as advertised, or are unfit for their intended purpose — even beyond the return period.

We honor this law and strive to resolve any issues promptly.

 

 

11. Accessibility & Transparency

This policy is clearly posted at checkout and in our website footer. If you need assistance understanding any part of this policy, please contact us.

 

 

12. Questions & Support

Still have questions?

California residents may also contact the Department of Consumer Affairs at 1-800-952-5210 or visit https://www.dca.ca.gov for more information on consumer rights.